Table of Contents
Definitions
Common terms and concepts used throughout the TetherX platform. Understanding these definitions helps you navigate the system and communicate effectively with support.
TetherX Platform
The complete cloud-connected security management system, accessible via web browser or native iOS and Android apps. The TetherX Platform provides remote access to all your sites, cameras, footage, and integrated systems.
Tip: Access the platform at https://app.timeline.is from any device with Internet connectivity. Your data stays synchronised across web, iOS, and Android.
TetherX Account
Your account on the TetherX Platform. One account can manage multiple sites, making it easy to oversee multiple locations from a single login.
Tip: Use the same account credentials across all devices - web browser, iOS app, and Android app. Changes made on one device appear immediately on all others.
Site
A physical location with its own Cameras, TetherBoxes, and security equipment. Each site operates independently but can be managed from your TetherX Account.
Examples:
- Retail chain: Each shop is a separate site
- Multi-site business: Head office, warehouse, branch offices are separate sites
- Integrator: Each customer location is a separate site
Tip: Sites provide logical separation - different Users can access different sites, and each site has its own TetherBoxes, Cameras, and settings.
Timeline
A timeline represents a legal entity or organisation. It serves as the top-level container for all Sites, Cameras, TetherBoxes, and other resources associated with that entity.
Examples:
- Single-entity organisation: One timeline containing all sites (most common)
- Multi-entity organisation: Separate timelines by region, subsidiary, or business unit (e.g., Americas timeline, APAC timeline)
Tip: Most organisations use a single timeline. Multiple timelines are typically created for large enterprises that need separate billing, reporting, or permission structures for different business units. See User Permissions to grant users access to specific timelines.
TetherBox
TetherBox is the software that runs on your edge device, and "TetherBox" is also used as shorthand for the physical device itself.
What TetherBox does:
- Video recording: Records and stores footage from IP Cameras locally
- Edge processing: Runs analytics and AI processing on-site
- IoT hub: Connects and manages Internet of Things Devices
- Secure connectivity: Provides VPN tunnelling and remote access
- Cloud sync: Uploads footage and Events to TetherX Platform
Tip: TetherBox continues recording even when Internet is unavailable. Once connectivity returns, footage automatically synchronises to the cloud.
See TetherBox for full details on features and product range.
User Types
TetherX has four user types, each with different access levels:
- User - Limited access for staff viewing cameras and events
- Admin - System owner with full administrative control (everything Users can do, plus management)
- Integrator - Security professionals who install and maintain systems
- Guest - Temporary access via shared links, no account needed
See User Types for detailed capabilities of each role and User Permissions for configuring access.
Need More Help?
Can't find a term you're looking for? Contact support or check our comprehensive help documentation for more detailed guides.
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