Time-Limited User Access

Use time-limited access when a contractor, investigator or temporary member of staff should only have access for an agreed period. You can set an account expiry, limit a standard user's event footage to selected zones during one fixed period, or use both together.

 Expire an Account

An account expiry stops the user signing in after the date and time you set. It applies to the whole account, including live view, events and recordings.

1. Go to Admin → Users and select the user.
2. Open the General tab.
3. Set Account Expiry.
4. Click Update User.

Leave Account Expiry blank when the account should continue to work. You can change or remove the expiry at any time before or after it passes.

After the expiry, the person is returned to the sign-in page. The message states when the account expired and names the Admin or Integrator who set the expiry, with their contact details where available. Ask that person to extend the account if access is still needed.

 Limit Footage to One Period

For a standard User or Operator, you can grant event access to selected zones and confine it to one exact period. This is useful when you need to provide footage from an incident without exposing footage from the rest of the day.

1. Go to Admin → Users and select the user.
2. Open the Permissions tab.
3. In Event access period, enter the start and end in the user's selected time zone. For example, enter 2026-09-15 08:00 to 2026-09-15 14:00 for six hours of footage on 15 September.
4. In Zone & Camera Access Permissions, select Events only for the zones they may review.
5. Click Update User.

Both times are required to activate the restriction. Footage must fit completely inside the period: an event or recording that crosses either boundary is not shown. Leave both fields blank to give the user their normal zone-based event access.

After saving, the Permissions tab shows an Event access summary with the permitted-zone count, period and the user's time zone. Use Clear period to remove both limits together. While entering or reviewing a period, the preview confirms the access that will apply after saving.

The Users index labels the account as Limited period in its permissions summary. Hover its information icon to see the configured period and time zone without opening the account.

When a fixed period is active, the Events and Recordings pages show only the permitted footage. An Available footage notice states the active period, with the full details in its information tooltip. A Limited footage badge remains beside the page filters on smaller screens. The date and time filters are removed because the available period is already fixed by the account.

Important: Set the user's event zones first in Zone & Camera Access Permissions. The event access period then limits that selected footage to the dates and times you entered; it does not add any zones by itself.

Zones selected for Events but not Live View are marked Event footage only in the permissions table. This makes it easy to check that someone can review the incident without opening a live camera feed.

If no footage matches, the page says No footage is available for your access period. Check the configured period and permitted zones, or ask an Admin or Integrator to change the account access.

 Choosing the Right Limit

Related Articles

• User Permissions - Create users and assign zone access
• Events - Find, review, share and download footage
• User Types - Choose the right account type